30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all SheetAI subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of your initial purchase.

Eligibility

To be eligible for a refund:

Request must be made within 30 days of purchase
Account must be in good standing
Refund applies to first-time purchases only
Usage during trial period must be within fair use limits

How to Request a Refund

To request a refund:

Email support@sheetai.app with subject "Refund Request"
Include your account email address
Provide reason for refund (optional but helpful)
Include payment transaction ID if available

Processing Time

Refund requests are typically processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions

The following are not eligible for refunds:

Subscription renewals after the first 30 days
Accounts that have violated our terms of service
Enterprise or custom plans (governed by separate agreements)
Usage fees for API calls or additional services

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